분류 호출이 라벨 대신 확률을 돌려받는 OpenAI Decisions API

1import OpenAI from "openai";
2
3const client = new OpenAI();
4
5const decision = await client.decisions.create({
6  model: "gpt-6-luna",
7  input: "I was charged twice for my order.",
8  questions: [
9    {
10      type: "choice",
11      name: "department",
12      instructions: "Which department should handle this complaint?",
13      choices: [
14        { value: "billing", description: "Payments, invoices, and refunds." },
15        { value: "technical", description: "Problems using the product." },
16        { value: "shipping", description: "Delivery and tracking." },
17        { value: "other", description: "Requests outside these categories." },
18      ],
19    },
20    {
21      type: "predicate",
22      name: "wants_refund",
23      instructions: "Is the customer asking for a refund?",
24    },
25    {
26      type: "score",
27      name: "cancel_intent",
28      instructions: "How strongly does the customer intend to cancel?",
29      levels: [
30        { label: "None", description: "No sign of leaving." },
31        { label: "Considering", description: "Hints they might leave." },
32        { label: "Cancelling", description: "Says they will cancel." },
33      ],
34    },
35  ],
36});

1const MIN_PROB = 0.8; // 라벨 붙인 지난 문의로 고른 값
2
3const [dept] = decision.answers; // 답은 질문 순서대로 온다
4let queue = "other"; // refusal도 여기로
5if (dept.type === "choice") {
6  const top = Math.max(...dept.probabilities.map((p) => p.probability));
7  if (top >= MIN_PROB) queue = String(dept.choice);
8}
9// queue가 "other"면 사람이 보는 검토 큐로 보낸다